1 out of 40
Which organisation is unlikely to get the full value from SIAM?
2 out of 40
Which driver group in SIAM includes a driver of data and information standards?
3 out of 40
What is a responsibility of a service provider in a SIAM ecosystem?
4 out of 40
Which layer of the SIAM ecosystem performs end-to-end assurance?
5 out of 40
An organization wants to transition to SIAM. They want to avoid service providers making accusations of the service integrator being biased. In which TWO structures is this behaviour most unlikely? Please remember to select two answers.
6 out of 40
In the hybrid service integrator structure, which two parties collaborate to provide the service integrator capability?
7 out of 40
In which stage of the SIAM roadmap should the principles and policies for roles and responsibilities be defined?
8 out of 40
A provider of hosting services experienced recurring incidents that affected all end-to-end services. Using information from the other service providers, facilitated by the service integrator, they developed an innovation which permanently resolved the underlying root cause. Who should be rewarded?
9 out of 40
Which stage of the SIAM roadmap provides an awareness of available technologies and services?
10 out of 40
A customer organization wants to complete the implementation of their SIAM model in the shortest possible time. They are prepared to take risks. What should this organization do to achieve this?
11 out of 40
Which TWO stages from the SIAM roadmap include designing the requirements for the SIAM model? Please remember to select two answers.
12 out of 40
In which stage of the SIAM roadmap does organizational change management commence?
13 out of 40
In which stage of the SIAM roadmap should the preferred SIAM structure be selected?
14 out of 40
Which are TWO triggers to start the implementation stage? Please remember to select two answers.
15 out of 40
Which SIAM role is typically accountable for service governance and assurance?
16 out of 40
Who decides what roles and responsibilities in the SIAM model will be sourced externally?
17 out of 40
Which role is accountable for contract management?
18 out of 40
What does a single structural element cover?
19 out of 40
Which operational role is responsible for discussing lessons learned arising from resolving a major incident?
20 out of 40
Which is not a challenge related to the technology practice for creating a tooling strategy?
21 out of 40
When managing cross-functional teams, what does a communication plan provide?
22 out of 40
When integrating processes across service providers, which should be used to identify and avoid gaps in process flows?
23 out of 40
Which is a main challenge associated with cross-functional teams?
24 out of 40
There are a number of practices associated with creating a tooling strategy. Which practice helps the service integrator and service providers understand how the SIAM toolset will evolve?
25 out of 40
Which is an example of end-to-end measurement in a SIAM environment?
26 out of 40
Which consideration is common for all processes in a SIAM ecosystem?
27 out of 40
Which is the purpose of the continual service improvement process?
28 out of 40
Tom is the problem manager in a service provider. What is the purpose of Tom's problem management process?
29 out of 40
Which process has as its main purpose an early detection and avoidance of system and service outages?
30 out of 40
Which SIAM consideration is common for all processes in a SIAM ecosystem?
31 out of 40
Which is a SIAM consideration of the monitoring and measuring process?
32 out of 40
Which is a SIAM consideration of the incident management process?
33 out of 40
Which is the earliest stage of the SIAM roadmap to be affected by the challenge of building the business case?
34 out of 40
Which SIAM layer is NOT affected by the challenge of measuring success of SIAM?
35 out of 40
A customer organization sets unrealistic service levels for one of their service providers. Which risk is directly related to this?
36 out of 40
A customer organization is unable to map dataflows and the end-to-end service leaving them unable to understand the scope for security in their SIAM ecosystem. Which risk is directly related to this?
37 out of 40
In a SIAM ecosystem, service providers need to adapt to a new way of working. Which is an associated cultural consideration?
38 out of 40
Defining the level of control and ownership to be retained by a customer organization is important. Which is a risk of leaving this undecided?
39 out of 40
How are ITIL processes and SIAM related?
40 out of 40
Which practice focuses on creating a collaborative culture and sharing?