Quizzes & Surveys Archive - Suerte Academy

Experience Foundation Sample Exam

You are about to start the Experience Foundation sample exam. This exam consists of 10 multiple-choice questions. Each multiple-choice has a number of possible answers, of which only one is correct, unless otherwise stated. If you leave your name and email, the correct answers will be sent to you.

What is your name?

What is your email?

Which question is relevant to Experience Ambition?

What do we want the consumer experience to be?

What is the consumer experience now?

What consumers remember from previous experiences?

What is he consumers ambition?

1 out of 10

Which is a key concept of the 'Embrace' phase of the Experience Optimization Framework?

Experience Anticipation

XMO compared to SMO

Experience Level Agreements

The Experience Ecosystem

2 out of 10

Which phase follows 'Envision' in the Experience Optimization Framework?

Explore

Enable

Embrace

Execute

3 out of 10

Which state is represented in the top right quadrant of the Güngör model?

Cognitively satisfied, emotionally dissatisfied

Cognitively satisfied, emotionally satisfied

Cognitively dissatisfied, emotionally dissatisfied

Cognitively dissatisfied, emotionally satisfied

4 out of 10

Which question is NOT appropriate to Landscape discovery as part of the Explore phase?

What resources are available?

What is customer sentiment currently?

What should our Experience Ambition be?

Is there a gap between the skills and competencies available and those required?

5 out of 10

Which phase of the Experience Optimization Framework has as its purpose 'Create your XLAs'?

Envision

Execute

Enable

Embrace

6 out of 10

Which statement describes a 'watermelon' dashboard report?

Technical/operational KPIs report that all is well, but the customer is very unhappy

A report that shows red for both technical/operational measures and customer sentiment

A report that shows green for both technical/operational measures and customer sentiment

Customers are happy, but the technical/operational KPIs are reporting red status

7 out of 10

Which key concept describes how experience is the outcome of a series of transactions?

Staged Experience

Money Value of Time

Moments Over Time

Range of Valid Experience

8 out of 10

Which XLA view provides the MOST comprehensive and clear view of how O, T and X measures relate to, and interact with, each other?

The XLA Stack

The XRM

The Reporting View

Non of the above

9 out of 10

Which is the purpose of the 'Envision' phase of the Experience Optimization Framework?

Innovate the experience delivered

Put your XLAs into operation

Create your XLAs

Know where you are going

10 out of 10

Time's up

XLA Foundation Sample Exam

You are about to start the XLA Foundation sample exam. This exam consists of 10 multiple-choice questions. Each multiple-choice has a number of possible answers, of which only one is correct, unless otherwise stated. If you leave your name and email, the correct answers will be sent to you.

What is your name?

What is your email?

Is the following statement TRUE or FALSE?

To get to the right X-Data and O-Data, you can choose to ure the Research approach. In this case it is important to work with the right people; for example with the customer himself or with employees of the relevant service who have lots of close contact with the customer.

False

True

1 out of 10

Is the following statement TRUE or FALSE?

To understand the current experience, you only need to know what steps the customer goes through during and after using the service.

True

False

2 out of 10

What advantage(s) does a 6-point scale have?

It is intuitive to fill in.

There is reasonably little data variation to identify differences over time.

Neutral options are possible.

Dishonest answers are allowed under special conditions.

All of the above answers are correct

3 out of 10

What is needed to achieve effective Governance?

Involve the chain, monitor and give directions.

Involve the chain, monitor and improve continuously.

improve continuously, monitor and give directions.

Involve the chain, improve continuously and give directions.

None of the above answers are correct

4 out of 10

Experience is context-dependent. Which statement is NOT correct?

A product, service or interaction can be just good enough in some cases and be experienced as excellent in other cases.

An experience ambition is the maximum level in terms of experience.

Experience Management is about delivering experiences that are 'good enough' within the given context.

Make sure your ambition is appropriate for your product, service or interaction.

5 out of 10

Is the following statement TRUE or FALSE?

Dream focuses on creating or improving services and experiences in co-creation

False

True

6 out of 10

Is the following statement TRUE or FALSE?

Commitments are promises you make about the in-scope services and the way you deliver them.

True

False

7 out of 10

Is the following statement TRUE or FALSE?

You develop the "jobs to be done" by reflecting on the situation, the motivation and the expected outcome.

True

False

8 out of 10

Is the following statement TRUE or FALSE?

When designing prototypes, you should answer the following questions: how to create value? how to make it work? how is it going to look? and how to integrate all this?

True

False

9 out of 10

What is NOT part of the service blueprint?

Customer actions.

Frontstage actions employees.

Backstage actions employees.

Backstage actions customers.

10 out of 10

Time's up

Change Management Foundation

You are about to start the Change Management Foundation sample exam. This exam consists of 10 multiple-choice questions. Each multiple-choice has a number of possible answers, of which only one is correct, unless otherwise stated. If you leave your name and email, the correct answers will be sent to you.

What is your name?

What is your email?

Question 1

Answer 1

Answer 2

Answer 3

Answer 4

1 out of 2

Question 2

Answer 1

Answer 2

Answer 3

Answer 4

2 out of 2

Time's up

Business Analysis Foundation Sample Exam

You are about to start the Business Analysis Foundation sample exam. This exam consists of 10 multiple-choice questions. Each multiple-choice has a number of possible answers, of which only one is correct, unless otherwise stated. If you leave your name and email, the correct answers will be sent to you.

What is your name?

What is your email?

Question 1

Answer 1

Answer 2

Answer 3

Answer 4

1 out of 2

Question 2

Answer 1

Answer 2

Answer 3

Answer 4

2 out of 2

Time's up

CPRE Foundation Sample Exam

You are about to start the CPRE Foundation sample exam. This exam consists of 10 multiple-choice questions. Each multiple-choice has a number of possible answers, of which only one is correct, unless otherwise stated. If you leave your name and email, the correct answers will be sent to you.

What is your name?

What is your email?

Question 1

Answer 1

Answer 2

Answer 3

Answer 4

1 out of 2

Question 2

Answer 1

Answer 2

Answer 3

Answer 4

2 out of 2

Time's up

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Quizzes & Surveys

Experience Foundation Sample Exam

XLA Foundation Sample Exam

Change Management Foundation

Business Analysis Foundation Sample Exam

CPRE Foundation Sample Exam

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