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SIAM Assessment

23-06-2021 Arjan van der Poel

Welcome to our SIAM Maturity Assessment. You will be asked statements in 8 categories (see right column) about the maturity of your House of SIAM. For each statement please indicate if you (strongly) disagree, are neutral or (strongly) agree with the statement.

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The current service incentives (credits) deliver improved service performance, collaboration and innovation

Strongly disagree Disagree Neutral Agree Strongly agree

All processes in scope are implemented and are actively managed. All parties comply to these processes

Strongly disagree Disagree Neutral Agree Strongly agree

Our existing metrics are meaningful, relevant and aligned to expected business outcomes

Strongly disagree Disagree Neutral Agree Strongly agree

We have adequate tooling (reports and dashboard) in place to measure and report these performances

Strongly disagree Disagree Neutral Agree Strongly agree

We are able to visualise (Obeya) the performances and openly discuss it with all parties involved

Strongly disagree Disagree Neutral Agree Strongly agree

We have a skills framework in place to define the roles and responsibilities across the SIAM ecosystem

Strongly disagree Disagree Neutral Agree Strongly agree

Employees in each layer of the ecosystem have the right skills to carry out their roles and responsibilities

Strongly disagree Disagree Neutral Agree Strongly agree

Our retained capabilities and our service integrator work together to build a high-performance partnership

Strongly disagree Disagree Neutral Agree Strongly agree

The principles of collaboration (code of conduct) are being adhered to, both in mindset and behaviour

Strongly disagree Disagree Neutral Agree Strongly agree

Collaboration is periodically measured and evaluated; mutual expectations of all parties involved are shared

Strongly disagree Disagree Neutral Agree Strongly agree

1 out of 8

For each of the processes in scope we have defined who is process owner and who is responsible for integrated process management

Strongly disagree Disagree Neutral Agree Strongly agree

Performance of all processes in scope is being measured and communicated to all parties involved

Strongly disagree Disagree Neutral Agree Strongly agree

We have ongoing organisational change management in place to manage our SIAM trans-formation

Strongly disagree Disagree Neutral Agree Strongly agree

We have clearly defined the quality requirements our end-to-end services need to comply to

Strongly disagree Disagree Neutral Agree Strongly agree

We have a technical service catalogue that contains all products and services of our service providers

Strongly disagree Disagree Neutral Agree Strongly agree

We have linked all products and services of our service providers to our end-to-end services

Strongly disagree Disagree Neutral Agree Strongly agree

We have clearly defined the quality requirements the products and services of our service providers need to comply to

Strongly disagree Disagree Neutral Agree Strongly agree

We can visualise our service landscape in a service mapping to have a good insight of the current state

Strongly disagree Disagree Neutral Agree Strongly agree

We also have a clear view of all new and modified end-to-end services in the service pipeline

Strongly disagree Disagree Neutral Agree Strongly agree

We regularly evaluate our service catalogue and pipeline and adjust our portfolio when required

Strongly disagree Disagree Neutral Agree Strongly agree

2 out of 8

We have defined financial agreements about participation of service providers in process forums and working groups

Strongly disagree Disagree Neutral Agree Strongly agree

We have clear criteria and a standard process for the onboarding and offboarding of service providers

Strongly disagree Disagree Neutral Agree Strongly agree

We have a clear governance structure for decision-making (strategical, tactical and opera-tional)

Strongly disagree Disagree Neutral Agree Strongly agree

For each governance board we have clearly described the participants, chair, frequency, agenda, etc.

Strongly disagree Disagree Neutral Agree Strongly agree

For each board it is clear if service integrator and/or strategic service providers participate and with which mandate

Strongly disagree Disagree Neutral Agree Strongly agree

Governance within our organisation supports collaboration and partnership among suppliers and internal capabilities

Strongly disagree Disagree Neutral Agree Strongly agree

The chosen governance structure for decision-making works satisfactory for all involved parties

Strongly disagree Disagree Neutral Agree Strongly agree

The effectiveness of our governance is regularly being measured, discussed and improved where necessary

Strongly disagree Disagree Neutral Agree Strongly agree

We are able to handle escalations and issues between parties in a mature and cooperative manner.

Strongly disagree Disagree Neutral Agree Strongly agree

Innovation and service improvement are a recurring point on the agenda of boards and process forums

Strongly disagree Disagree Neutral Agree Strongly agree

3 out of 8

In process forums we define, measure, analyse and continuously improve the processes in scope

Strongly disagree Disagree Neutral Agree Strongly agree

We have clearly defined the quality requirements the products and services of our service providers need to comply to

Strongly disagree Disagree Neutral Agree Strongly agree

With each (external) service provider we have an identified contract (though maybe lim-ited) in place

Strongly disagree Disagree Neutral Agree Strongly agree

All internal and external service providers recognise the service integrator as our authorised agent

Strongly disagree Disagree Neutral Agree Strongly agree

We have collaboration agreements in place to ensure service providers work towards a common goal

Strongly disagree Disagree Neutral Agree Strongly agree

We have clear criteria and a standard process for the onboarding and offboarding of service providers

Strongly disagree Disagree Neutral Agree Strongly agree

We have regular service reviews with our service providers to discuss performance, collaboration and innovation

Strongly disagree Disagree Neutral Agree Strongly agree

We have defined financial agreements about participation of service providers in process forums and working groups

Strongly disagree Disagree Neutral Agree Strongly agree

The current service incentives (credits) deliver improved service performance, collaboration and innovation

Strongly disagree Disagree Neutral Agree Strongly agree

4 out of 8

All processes in scope are documented end-to-end, including interfaces with the customer organisation and the service providers

Strongly disagree Disagree Neutral Agree Strongly agree

We have regular service reviews with our service providers to discuss performance, collaboration and innovation

Strongly disagree Disagree Neutral Agree Strongly agree

For each of the processes in scope we have defined who is process owner and who is responsible for integrated process management

Strongly disagree Disagree Neutral Agree Strongly agree

All processes in scope are implemented and are actively managed. All parties comply to these processes

Strongly disagree Disagree Neutral Agree Strongly agree

Performance of all processes in scope is being measured and communicated to all parties involved

Strongly disagree Disagree Neutral Agree Strongly agree

In process forums we define, measure, analyse and continuously improve the processes in scope

Strongly disagree Disagree Neutral Agree Strongly agree

5 out of 8

We have defined which data is stored in and exchanged between tools and who the data owner is

Strongly disagree Disagree Neutral Agree Strongly agree

For the tooling in scope the integration requirements are defined, and service providers comply to these requirements

Strongly disagree Disagree Neutral Agree Strongly agree

The tooling in scope is actively managed both on a functional, applicational and technical level

Strongly disagree Disagree Neutral Agree Strongly agree

The tooling in scope meets the requirements of the service integrator to adequately perform his role

Strongly disagree Disagree Neutral Agree Strongly agree

The costs and benefits of tool integration are defined, as well as who will bear these costs/benefits

Strongly disagree Disagree Neutral Agree Strongly agree

6 out of 8

The tooling in scope is actively managed both on a functional, applicational and technical level

Strongly disagree Disagree Neutral Agree Strongly agree

The costs and benefits of tool integration are defined, as well as who will bear these costs/benefits

Strongly disagree Disagree Neutral Agree Strongly agree

We measure the performance of the end-to-end services, the individual providers and the service integrator

Strongly disagree Disagree Neutral Agree Strongly agree

Our existing metrics are meaningful, relevant and aligned to expected business outcomes

Strongly disagree Disagree Neutral Agree Strongly agree

We have adequate tooling (reports and dashboard) in place to measure and report these performances

Strongly disagree Disagree Neutral Agree Strongly agree

We are able to visualise (Obeya) the performances and openly discuss it with all parties involved

Strongly disagree Disagree Neutral Agree Strongly agree

7 out of 8

The tooling in scope meets the requirements of the service integrator to adequately perform his role

Strongly disagree Disagree Neutral Agree Strongly agree

We measure the performance of the end-to-end services, the individual providers and the service integrator

Strongly disagree Disagree Neutral Agree Strongly agree

We have a skills framework in place to define the roles and responsibilities across the SIAM ecosystem

Strongly disagree Disagree Neutral Agree Strongly agree

Employees in each layer of the ecosystem have the right skills to carry out their roles and responsibilities

Strongly disagree Disagree Neutral Agree Strongly agree

Our retained capabilities and our service integrator work together to build a high-performance partnership

Strongly disagree Disagree Neutral Agree Strongly agree

The principles of collaboration (code of conduct) are being adhered to, both in mindset and behaviour

Strongly disagree Disagree Neutral Agree Strongly agree

Collaboration is periodically measured and evaluated; mutual expectations of all parties involved are shared

Strongly disagree Disagree Neutral Agree Strongly agree

We have ongoing organisational change management in place to manage our SIAM trans-formation

Strongly disagree Disagree Neutral Agree Strongly agree

8 out of 8

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